Terms & Conditions

Terms & Conditions of Sale

ALL SALES are subject to the following documents:

Privacy Policy

Conditions of Sale

Customers acknowledge their acceptance of these conditions upon confirmation of an order.

Sales involving installation of new wastewater treatment systems are also subject to the following additional documents:

In all instances below we utilise contracts from the Master Plumbers Association of Queensland (MPAQ).


Works over $3300 incl GST for a homeowner (not an owner builder):

QBCC insurance will be required where the works are for the primary supply of water or disposal of wastewater to the home.

As the contractor we complete this form to apply for QBCC insurance on the works. We would like to draw your attention to the Real Property Description and Owner sections of this form and request that this information is provided to us at the time of order.

MPAQ DBW contract for >$3300 incl GST for homeowner (not an owner builder).

Customers should ensure they read our Conditions of Sale fully and in particular Clause 10 for works involving installation. These conditions are accepted in full by the customer on order confirmation.

Financing Statement

Payment Terms: 20% deposit on order placement; 70% progress payment due prior to installation day; final 10% due NET 7 days from installation.


Works over $3300 for a homeowner who is an owner builder:

QBCC insurance does not apply to these works.

MPAQ contract for commercial works.

Customers should ensure they read our Conditions of Sale fully and in particular Clause 10 for works involving installation. These conditions are accepted in full by the customer on order confirmation.

Financing Statement

Payment Terms: 20% deposit on order placement; 70% progress payment due prior to installation day; final 10% due NET 7 days from installation.


All commercial works or works for a builder:

QBCC insurance does not apply to these works.

MPAQ contract for commercial works.

Commercial customers and/or builders should ensure they read our Conditions of Sale fully and in particular Clause 10 for works involving installation. These conditions are accepted in full by the customer on order confirmation.

Financing Statement

Payment Terms:

Non Account Customers: 10% deposit on order placement; 80% payment due prior to installation day (or delivery to site if supply only); final 10% due NET 7 days from installation (or delivery).

Account Customers: Our completed Credit Application must be held on file – customer is responsible for notifying (in writing) any changes to the details submitted on this application to CWWS within 2 days. Credit terms vary – if in doubt of your account terms please contact us for confirmation.


Forms for Council Application

Service/Maintenance Agreement

Contact us for further information.